Support

How to get help, report a problem, or contact the right team.

We’re here to help! Use the options below to reach the right team quickly.

General Support

Questions about accounts, classes, tournaments, or anything else.

Privacy Requests

Read your rights and submit a request via the Privacy Request Form.

Security

Report a potential security or data-protection issue.

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How to report a problem (best practice)

Please include:

1. Page or Area – URL or feature name (e.g., Classes → Assignments).
2. What happened – the error, unexpected behavior, or missing option.
3. What you expected – what you tried to do.
4. Steps to reproduce – numbered steps help a ton.
5. Screenshots or short video – if possible.

Send to [e-mail].

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Common requests

Account access / password reset

If your school manages accounts, contact your Org Admin first. Otherwise email [e-mail].

Fix my class / lessons / progress

Teachers and Org Admins control class setup and lesson pacing. Start with the relevant guide:

• Teachers
• Org Admins
• Students

Tournament registration or match disputes

See Team Captains, Players, and Tournament Admins.
For urgent event help, email [e-mail].

Privacy: access, deletion, correction, export

Review Your Privacy Rights and submit your request via the Privacy Request Form.

Report a security concern

Email [e-mail] with details and (if applicable) steps to reproduce.
See Security & Incident Response.

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Contact

• General support: [e-mail]
• Privacy: [e-mail] · Your Privacy Rights → Submit a request
• Security: [e-mail]
• Community: Discord