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General
What is Squid Academy?
What is Squid Academy?
Squid Academy is a role-based learning and competition platform for schools, teams, and partners.
Start on the Welcome page for a quick overview and video.
Where should I start?
Where should I start?
Admins: Org Admins. Teachers: Teachers.
Students: Students. Tournaments:
Team Captains,
Players,
Tournament Admins.
How do I contact support?
How do I contact support?
Use the Contact Us button in the header or email support@squid.gg.
For school-specific issues, contact your organization’s admin first.
Accounts & Access
Who creates my account?
Who creates my account?
- Org Admins are created by a Partner or Reseller.
- Teachers/Students are created by the Org Admin (your school).
I forgot my password—what do I do?
I forgot my password—what do I do?
Use Forgot Password on the sign-in page. If you don’t receive an email, ask your Org Admin to reset it.
I can’t see my organization or classes.
I can’t see my organization or classes.
You may not be assigned yet. Ask your Org Admin to add you to the correct org/class; then log out and back in.
Can I change my email?
Can I change my email?
Ask your Org Admin (or your Partner/Reseller if you’re an org admin). They can update user details in their console.
LMS (Classes, Courses, Progress)
How do we create classes and add people?
How do we create classes and add people?
Org Admins: go to Classes → Add Class, assign a teacher, pick modules/courses, then add students.
See Org Admins.
Can teachers add students to a class?
Can teachers add students to a class?
If enabled by your school, teachers can add students from the class Edit page. Otherwise, ask the Org Admin.
How do we control lesson pacing?
How do we control lesson pacing?
Enable/disable chapters in the class Edit page (teachers or admins, depending on your school’s settings).
A student finished a lesson but it didn’t “complete.”
A student finished a lesson but it didn’t “complete.”
Have them reopen the lesson and click Finish/Complete, then refresh. Teachers/Admins can verify progress on the class page.
Can we change course content?
Can we change course content?
You can choose which modules/chapters are active for each class. Course material itself is managed centrally.
Tournaments
How do I create a team?
How do I create a team?
Team Captains: open the tournament area, Create Team, set the name/logo, and invite players.
See Team Captains.
How do we register for an event?
How do we register for an event?
Open the event page and click Register Team. Ensure your roster meets event requirements.
Who reports scores?
Who reports scores?
Captains report scores on the match page and attach proof if requested. Tournament Admins verify and resolve disputes.
A wrong score was reported—what now?
A wrong score was reported—what now?
Contact a Tournament Admin immediately with evidence (screenshots, VOD). They will adjust results per the rules.
Privacy, Security & Legal
Where can I read your policies?
Where can I read your policies?
How do I make a privacy request (access, deletion, correction, export)?
How do I make a privacy request (access, deletion, correction, export)?
Use the Privacy Request Form. We’ll verify your identity and respond within the required legal timeframe.
Partners & Resellers
We’re a Partner—how do we onboard schools or Resellers?
We’re a Partner—how do we onboard schools or Resellers?
Use the Partner console to create organizations and (optionally) appoint Resellers.
See Partners.
Can an existing organization become a Reseller?
Can an existing organization become a Reseller?
Yes. Your Partner can convert an existing org to a Reseller or create a separate Reseller account and keep the original org for teaching.
See Partners.